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Terms & Conditions

Last updated: October 2026

1. Parties

These terms govern all vehicle rental and private transfer bookings made with Autara Rental, Thamel, Kathmandu, Nepal (“Autara”, “we”, “us”). By confirming a booking you agree to these terms.

2. Bookings and confirmation

  • All bookings are confirmed by WhatsApp or email. A booking is not confirmed until you receive written confirmation from Autara.
  • Quoted prices are fixed and all-inclusive (vehicle, driver, fuel, tolls) unless stated otherwise. No meter charges apply.
  • Autara reserves the right to decline a booking at its discretion.

3. Payment

  • An advance deposit may be required to secure peak-season bookings. The deposit amount will be stated at time of booking.
  • Payment methods accepted: cash (NPR or USD), eSewa, Khalti, and bank transfer. Payment details will be provided at confirmation.
  • Final payment is due on the day of service unless agreed otherwise in writing.

4. Cancellations and changes

  • Cancellations made more than 24 hours before departure: full refund of any deposit paid.
  • Cancellations made within 24 hours of departure: deposit is non-refundable.
  • No-shows: full fare is chargeable.
  • Route or date changes requested before the trip departs are accommodated where possible; any price difference will be communicated in advance.

5. Driver and vehicle

  • All Autara drivers hold valid Nepalese driving licences and are familiar with the routes and road conditions in Nepal.
  • Autara reserves the right to substitute an equivalent vehicle if the booked vehicle is unavailable due to mechanical or operational reasons.
  • Passengers must comply with the driver's reasonable instructions regarding road safety.
  • Smoking, alcohol consumption, and illegal substances are not permitted in vehicles.

6. Self-drive rentals

  • Renters must hold a valid driving licence recognised in Nepal (International Driving Permit or Nepalese licence).
  • A refundable security deposit is required before vehicle handover. Amount is communicated at booking.
  • The renter is responsible for any traffic fines, damage to the vehicle not covered by insurance, and fuel costs.
  • Vehicles must be returned in the same condition, at the agreed time and location.

7. Liability

  • Autara Rental maintains vehicle insurance as required by Nepalese law. Liability is limited to the coverage provided by that insurance.
  • Autara is not liable for delays caused by road conditions, weather, government restrictions, natural disasters, or other events beyond our control.
  • Passengers travel at their own risk on mountain and remote roads. We recommend comprehensive travel insurance.
  • Autara is not responsible for loss or damage to passengers' personal belongings.

8. Complaints

Any complaint should be raised with the driver at the time of service. If unresolved, contact us within 48 hours at autararental@gmail.com or WhatsApp +977-9841412761.

9. Governing law

These terms are governed by the laws of Nepal. Any disputes shall be subject to the jurisdiction of the courts of Kathmandu, Nepal.

10. Contact

Autara Rental, Thamel, Kathmandu, Nepal. autararental@gmail.com · +977-9841412761